Power Outage Alert
Customers without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage, or click the “Report Outage” link on www.firstenergycorp.com.
In the event of severe weather, customers should immediately report downed wires to JCP&L and the police department.
JCP&L reminds customers to stay away from downed wires, even if they believe they are no longer carrying electricity. Extra caution should be used in areas where downed lines are tangled with trees or other debris. Motorists are cautioned to treat intersections with inoperable traffic signals as four-way stops.
JCP&L customers can also subscribe to email and text message alert notifications to receive weather updates in advance of major storms and updates on scheduled or extended power outages. Customers can also use two-way text messaging to report outages, request updates on restoration efforts and make other inquiries about their accounts. More information about these communication tools is available online at www.firstenergycorp.com/connect.